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Frequently Asked Questions

Get quick answers to all your inquiries about our products, shipping, returns, and more. We’re here to make your shopping experience with Migoolight as smooth as possible!

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FAQs

EINKAUFEN

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

migoolight.com ships lighting equipment to the United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, France, Austria, Switzerland, Germany and some other countries.

Please note that the delivery zone excludes: Puerto Rico, Guam, Northern Mariana Islands, Northern Mariana Islands, Hawaii, Alaska, American Samoa and the United States Virgin Islands (USVI). All African countries. All South American countries

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

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Do I have to pay additional tax on my order during delivery?

In most cases, our packages go through customs without VAT to pay. However, in some cases, especially on larger orders, we may need to provide more information to customs and need to work with the buyer to provide paperwork. Please note that each destination country has a different import tax threshold, which is the value of the goods that can be imported into the country before import taxes are applied. Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer's responsibility.

If you still have some concerns about taxes, you can learn a little about your local customs policies. If there is anything we can do, we are more than willing to help.

Why was my order shipped separately?

As our warehouses are in different locations, we give priority to shipping from the highest stocked warehouse, so some products may be shipped separately.

Why my package status did not update for several days?

If your order was just sent out, please wait for 3-5 working days for the updated tracking info.If your order is already in transit, and has no update for severals days, usually, it will be updated until the parcel reaches next shipping station (may need 3-7 working days). Please wait with patience. Thanks.If you still have concerns about the shipment of your order, please email our customer support. We will help check the status of your parcel.

ZAHLUNG

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

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Wie kann ich Hilfe bekommen, wenn ich sie brauche?

Es ist eine seit langem bekannte Tatsache, dass ein Leser durch den lesbaren Inhalt einer Seite abgelenkt wird, wenn er sich das Layout einer Seite ansieht. Es ist eine seit langem bekannte Tatsache, dass ein Leser durch den lesbaren Inhalt einer Seite abgelenkt wird, wenn er sich das Layout einer Seite ansieht.

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.

If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.

 

What should I do if my refund is incorrect?

We're really sorry if we’ve made a mistake with your refund! Please contact our Customer Service and we'll try and sort it out for you as soon as possible.

Rückversand

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

We offer Credit Card & Debit Card, and many local payment per different countries. For detailed information on payment method, please check Payment Method. We are into adding more payment options later on for your convenience.

Wie kann ich Hilfe bekommen, wenn ich sie brauche?

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Wie kann ich Hilfe bekommen, wenn ich sie brauche?

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What should I do if my refund is incorrect?

We're really sorry if we’ve made a mistake with your refund! Please contact our Customer Service and we'll try and sort it out for you as soon as possible.

Drop Us A Line

For any further questions not covered here, feel free to reach out to our customer support team at Our Email: info@migoolight.com. We’re here to help!

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