Personalized creative cement chandelier

Shipping policy

Please read below for all details related to shipping, returns, refunds, exchanges, and other useful information. Please contact us at info@migoolight.com if you have any questions.

1. Deliverable Zone:
Migoolight works with leading shipping companies such as DHL, UPS and FedEx to provide free express shipping and fast shipping. We offer free shipping to the United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, Austria, Switzerland, Germany and some other countries.

migoolight.com ships lighting equipment to the United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, France, Austria, Switzerland, Germany and some other countries.
Please note that the delivery zone excludes: Puerto Rico, Guam, Northern Mariana Islands, Northern Mariana Islands, Hawaii, Alaska, American Samoa and the United States Virgin Islands (USVI).
All African countries
All South American countries

2. Order delivery time is divided into two parts:

(1) Order processing time:

Approximately 3-5 business days. This is the time between the time the customer places the order and the time we process the order to the delivery service. Usually, the order is shipped within 3-5 business days after the order is confirmed/paid. Orders placed on weekends or holidays may be delayed. Our warehouse operates only during standard business hours Monday through Friday, excluding holidays. In these cases, we take steps to ensure that shipping delays are kept to a minimum.

(2) Shipping Time:

Approximately 7-14 business days. The daily order cut-off time for orders is 5:00 PM (PST). After the cut-off time, we will not process orders received on the same day. Typically, delivery time is only 10-19 business days. Delivery time may be delayed due to unexpected circumstances such as customs inspections, bad weather, strikes, etc. Our products are delivered via UPS, USPS, and FedEx.

3. Tracking

We will send you an email notification after shipment.

If your order has just been shipped, please wait 3-5 business days for updated tracking information.

If your order is already in transit, but there is no update for a few days, it will usually be updated until the package reaches the next shipping station (which may take 3-7 business days). Please wait for the update.

If you are still concerned about the status of your package, please contact our customer support team by emailing info@migoolight.com.

4. Address Change:

We are unable to change the delivery address once the package starts on the way. If you need to change the delivery location of your order, please contact us at info@migoolight.com or within 24 hours after placing the order.

5. Delivery Time Exceeded

Due to unexpected circumstances, such as customs inspection, bad weather, strikes, etc., the delivery time may be delayed. If your order is delayed, please contact us by emailing info@migoolight.com within 24 hours after placing the order. We will check the situation with the shipping company on time. Thank you for your understanding and support.

6. Cancellation of Orders

All orders placed on our website can be cancelled before they are shipped. If you contact us on time, we will refund your payment procedure in full.

However, for orders that are already in transit or have been processed, we unfortunately cannot cancel these orders

7. About Taxes

In most cases, our packages go through customs without VAT to pay. However, in some cases, especially on larger orders, we may need to provide more information to customs and need to work with the buyer to provide paperwork. Please note that each destination country has a different import tax threshold, which is the value of the goods that can be imported into the country before import taxes are applied. Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer's responsibility.

If you still have some concerns about taxes, you can learn a little about your local customs policies. If there is anything we can do, we are more than willing to help.

8. Missing Items

We apologize if an order gets stuck in customs, sent back, or even lost! Please contact our support team at info@migoolight.com to ask if you would like a refund or replacement for your order.

9. Contact Information
Company Name:HONG KONG MIGOO TRADINGCO.，LIMITED

Company Address:UNIT 89，3/F.,YAU LEE CENTRE,NO.45，HOI YUEN ROAD，KWUNTONGHK

Note： This address does not accept returns , any return issues please contact our customer team for help .

Phone number: +8615807604205

Please contact us at info@migoolight.com if you have any questions