Get quick answers to all your inquiries about our products, shipping, returns, and more. We’re here to make your shopping experience with Migoolight as smooth as possible!
Shipping&Delivery
What countries or regions do you ship to?
migoolight.com ships lighting equipment to the United States, United Kingdom, Australia, Canada, Sweden, Netherlands, Ireland, New Zealand, France, France, Austria, Switzerland, Germany and some other countries.
Please note that the delivery zone excludes: Puerto Rico, Guam, Northern Mariana Islands, Northern Mariana Islands, Hawaii, Alaska, American Samoa and the United States Virgin Islands (USVI). All African countries. All South American countries
How can I know the estimate delivery date?
Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Transit time: 7- 14 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.
Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other.
Do I have to pay additional tax on my order during delivery?
In most cases, our packages go through customs without VAT to pay. However, in some cases, especially on larger orders, we may need to provide more information to customs and need to work with the buyer to provide paperwork. Please note that each destination country has a different import tax threshold, which is the value of the goods that can be imported into the country before import taxes are applied. Import duties, taxes, and fees are not included in the item price or shipping cost. These charges are the buyer's responsibility.
If you still have some concerns about taxes, you can learn a little about your local customs policies. If there is anything we can do, we are more than willing to help.
Why was my order shipped separately?
As our warehouses are in different locations, we give priority to shipping from the highest stocked warehouse, so some products may be shipped separately.
Why my package status did not update for several days?
If your order was just sent out, please wait for 3-5 working days for the updated tracking info.If your order is already in transit, and has no update for severals days, usually, it will be updated until the parcel reaches next shipping station (may need 3-7 working days). Please wait with patience. Thanks.If you still have concerns about the shipment of your order, please email our customer support. We will help check the status of your parcel.
Returns&Refunds
How do I return or exchange an item?
hat should I do if I received a defective/wrong/stained item?
If you have received a defective/wrong/stained item, please email us before returning anything so we can process the return for you and provide you information for the return.
When you email us, please provide a description of the item, item code and a few pictures to prove your problems.
How long does it take for my refund or exchange?
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
What should I do if my refund is incorrect?
We're really sorry if we’ve made a mistake with your refund! Please contact our Customer Service and we'll try and sort it out for you as soon as possible.
About payment
"What payment methods do you accept?"
We offer Credit Card & Debit Card, and many local payment per different countries. For detailed information on payment method, please check Payment Method. We are into adding more payment options later on for your convenience.
Is Cash on Delivery (COD) available
Sorry, we do not currently support COD.
How long does it take for my refund or exchange?
Please allow approximately 1-2 weeks for return processing. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you paid by credit or debit card, we’ll process a refund to the same card originally used to place and pay for the order once we receive your return. Please allow approximately 5-10 business days to credit back to your original form of payment.
If you paid using Apple Pay, we’ll process a refund to your Apple Pay account originally used to place and pay for the order once we receive your return. Please allow approximately 1-3 business days to credit back to your original form of payment.
What should I do if my refund is incorrect?
We're really sorry if we’ve made a mistake with your refund! Please contact our Customer Service and we'll try and sort it out for you as soon as possible.
For any further questions not covered here, feel free to reach out to our customer support team at Our
Email: info@migoolight.com. We’re here to help!