Illuminate in Style: Exclusive Lighting Deals

Return & Exchange

At our website, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 30-day free return and exchange policy. Our goal is to make returns and exchanges as easy and hassle-free as possible.

1. Eligibility for Returns & Exchanges

  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original condition, unworn, unwashed, and with all tags attached.
  • Items that are damaged, altered, or show signs of use are not eligible for return or exchange.
  • We reserve the right to refuse returns that do not meet these conditions.

2. Free Return Shipping

We offer free return shipping on all eligible returns and exchanges. Simply contact our customer service team, and we will provide a prepaid return label to make the process as easy as possible.

3. How to Initiate a Return or Exchange

  • Contact our customer service team via email or phone within 30 days of receiving your order.
  • Provide your order number and the reason for your return or exchange.
  • We will send you a prepaid return label along with instructions on how to send your item back to us.

4. Refunds

  • Once we receive and inspect the returned item, we will process your refund.
  • Refunds will be issued to the original payment method within 7 business days of receiving the returned item.
  • Please note that it may take additional time for the refund to appear in your account, depending on your bank or credit card provider.

5. Exchanges

If you wish to exchange an item for a different size or color, please indicate this when contacting us. Once the original item is returned and inspected, we will ship the replacement item at no additional cost.

6. Non-Returnable Items

Certain items may be marked as "final sale" or "non-returnable" at the time of purchase. These items are not eligible for return or exchange.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a free return and offer you the option of a full refund or replacement at no additional cost.

8. Changes to Return & Exchange Policy

We reserve the right to update or modify this Return & Exchange Policy at any time. Any changes will be effective immediately upon posting to this page.

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